There is a lifetime warranty against manufacturer’s defects. This would include any part of the shear including the blade, handle, screw, bumper, finger rest that were defective from the beginning. These defects may not show up until months later, but will cause problems with the performance of the Hair Scissors. The Hair Scissors would have been used in normal and expected use. These problems must not be related to abuse, misuse or poor sharpening of the Hair Scissors. Your Hair Scissors will be repaired or replaced at the discretion of Janoor International.
Janoor Hair Scissors have an additional drop/damage warranty, We will repair dropped shears free of charge for 12 months. One year warranty on accidental damage except the SV Series Scissors which have a 60 days accidental damage policy. Your Hair Scissors will be repaired or replaced at the discretion of Janoor International. (shipping charges will apply)
YOU ARE RESPONSIBLE for the shipping and insurance back UNLESS there was a mistake made by us. If we made a mistake, we will send you a return shipping label. If you return an item by the post office and they destroy it or lose it, then you and the post office are responsible, not us. So please insure your returns and pack them securely. We recommend that you use DHL, FedEx or UPS for the most reliable shipping. Send your return to Janoor International ( please email before return, for your nearest return location address) Include inside the box your name, reason for return, how you would like us to handle the return (exchange, refund, etc), street address to send the refund or exchange to, phone number and email to contact you and $50.00 shipping and handling if appropriate.
Buy with confidence!
Purchasing Janoor Hair Scissors, Leather bags...Janoor has become aware of several counterfeit offerings scissors and leather case product line. Produced in China, Pakistan and Korea, and distributed throughout the USA, Europe and Japan. We have recently received numerous complaints from customers that have unknowingly purchased fake Janoor scissors/shears. In order to avoid becoming a victim of counterfeiting, we recommend you follow the guidelines for Purchasing Janoor scissors.